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Management

 HRM Review


May '11
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Talent Management : An Agile Edge Over Competition
Employee Involvement : An Approach to Organizational Development and Change
Beyond Contractual Expectations through Vertical Exchange
Corporate CEOs : Storytellers Nonpareil!
A Human Resource Perspective on Importance of Global Managers in a Post Merger Scenario
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Talent Management : An Agile Edge Over Competition

-- Dr. Pranab Kumar Bhattacharya

Talent is a splendored vibrancy. We seem to recognize talent immediately when someone breaks a new Guinness Record in an event, or brings out an innovative new theory, or wins a Noble Prize for contribution to any discipline. Ever-increasing global competition today has placed much greater challenges in not merely recruiting talents but subsequently nurturing and retaining them per se. The river of talent flows perennially. It is only those extraordinary skills from the selected few HR professionals the world over that eventually spell magic. This article attempts to discuss the nitty-gritty of the activities which are fundamental to successful talent management.

Article Price : Rs.50

Employee Involvement : An Approach to Organizational Development and Change

-- Esrafil Ali

Due to globalization and redefining in the field of Information Technology, the advancement and applicability of Organizational Development has changed. Luckily, most of the organizations are adopting various kinds of organizational changes which are inevitable to survive in today's competitive environment. In this regard, Employee Involvement intervention is adopted to improve the responsiveness and progress of the members of the organization which directly improves organization's effectiveness and productivity.

Article Price : Rs.50

Beyond Contractual Expectations through Vertical Exchange

-- Dr. S Riasudeen, Dr. P T Srinivasan

This article is based on Leader-Member Exchange (LMX) theory which deals with the dyadic relationship between the superiors and subordinates in the organization. It emphasizes on providing adequate resources, required support and information to subordinates, that would help them to better understand the organizational values and goals. The job and life satisfaction of subordinates is mediated through a quality exchange of implicit knowledge by the leaders. This article discusses the importance of the human resource practices to be initiated for fostering dyadic relationship to sustain organizational effectiveness.

Article Price : Rs.50

Corporate CEOs : Storytellers Nonpareil!

-- N R Aravamudhan

The major responsibility of CEOs is to motivate people so that they can help the organization achieve the avowed goals. To make this a possibility, CEOs will have to connect with the emotions of the people working under them. Undoubtedly, it is the storytelling which CEOs rely on if they want to be at their persuasive best. CEOs have understood the stark reality that they cannot appeal to the intellect of the people alone. They need to connect with the individuals at an emotional level. So they invest lots of emotions in their ideas and communicate the same through compelling and powerful stories. The overarching question that begs an answer is "Do CEOs have it in them to be top-notch storytellers?", "what kind of stories do they spin?" and "what are the home truths they have to uphold?", etc. This article is an attempt to provide an answer to all these thought-provoking questions.

Article Price : Rs.50

A Human Resource Perspective on Importance of Global Managers in a Post Merger Scenario

-- Dr. Leela Vedantam, Nandini Seth, Pritha Chatterjee

Managers today are expected not only to cater to the needs of their core working areas but also act as catalysts in the infusion and coordination of resources—human, financial, ideational and material. The article specifically looks into the issues of human resource development which is often neglected amidst the various financial intricacies of a merger and its ability to nullify a possible merger. The article proposes measures to be incorporated to avoid cultural dissonance and suggests the attributes which should be present in a global manager to handle situations and avert any demergers by his expertise.

Article Price : Rs.50

Infosys Role and Career Enhancement : A People Strategy or Fall from Grace?

-- Debapratim Purkayastha, Amrit Chaudhari

This case study describes the Infosys Role and Career Enhancement (iRace) initiative that was meant to map positions with the skill level of an employee. However, it led to increasing amounts of employee activism, some of which was not favorable to Infosys. The discontent was expressed in terms of rising attrition rate and badmouthing the company management on social media sites and forums. Eventually, the company had to formulate and impose a social media policy that defined interaction on social media and networking sites. Infosys also had to allocate space within the company intranet for dissatisfied employees to voice their opinions. Moreover, though the company continued with iRace, it decided that all subsequent policy changes would undergo a probation period. Infosys also decided to take back some of its experienced and capable staff through the `green channel'.

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Automated Teller Machines (ATMs): The Changing Face of Banking in India

Bank Management
Information and communication technology has changed the way in which banks provide services to its customers. These days the customers are able to perform their routine banking transactions without even entering the bank premises. ATM is one such development in recent years, which provides remote banking services all over the world, including India. This paper analyzes the development of this self-service banking in India based on the secondary data.

The Information and Communication Technology (ICT) is playing a very important role in the progress and advancement in almost all walks of life. The deregulated environment has provided an opportunity to restructure the means and methods of delivery of services in many areas, including the banking sector. The ICT has been a focused issue in the past two decades in Indian banking. In fact, ICTs are enabling the banks to change the way in which they are functioning. Improved customer service has become very important for the very survival and growth of banking sector in the reforms era. The technological advancements, deregulations, and intense competition due to the entry of private sector and foreign banks have altered the face of banking from one of mere intermediation to one of provider of quick, efficient and customer-friendly services. With the introduction and adoption of ICT in the banking sector, the customers are fast moving away from the traditional branch banking system to the convenient and comfort of virtual banking. The most important virtual banking services are phone banking, mobile banking, Internet banking and ATM banking. These electronic channels have enhanced the delivery of banking services accurately and efficiently to the customers. The ATMs are an important part of a bank’s alternative channel to reach the customers, to showcase products and services and to create brand awareness. This is reflected in the increase in the number of ATMs all over the world. ATM is one of the most widely used remote banking services all over the world, including India. This paper analyzes the growth of ATMs of different bank groups in India.
International Scenario

If ATMs are largely available over geographically dispersed areas, the benefit from using an ATM will increase as customers will be able to access their bank accounts from any geographic location. This would imply that the value of an ATM network increases with the number of available ATM locations, and the value of a bank network to a customer will be determined in part by the final network size of the banking system. The statistical information on the growth of branches and ATM network in select countries.

Indian Scenario

The financial services industry in India has witnessed a phenomenal growth, diversification and specialization since the initiation of financial sector reforms in 1991. Greater customer orientation is the only way to retain customer loyalty and withstand competition in the liberalized world. In a market-driven strategy of development, customer preference is of paramount importance in any economy. Gone are the days when customers used to come to the doorsteps of banks. Now the banks are required to chase the customers; only those banks which are customercentric and extremely focused on the needs of their clients can succeed in their business today.

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